Last night I received an email from a guy named Tom Clarkson that said, “Have the ingredients changed in your Soap? I have used your brand for quite sometime now and have never had a issue. The bar is kept in a dry spot in the shower, yet seemed to dissolve/fall apart in the hand after just a few uses. Not to pleased. -Tom”
I didn’t have any record of him as a customer so I responded: “Thank you for contacting me. I’d like to help. Can you tell me which soap it was and when you purchased it from me?”
His response: “I’m not to sure when it was purchased as a relative that passed recently bought it for me. It was the clarifying bar. I must say I look forward to trying out the Oakmoss bar as well, many of my colognes have that scent in them! Thanks”
I thought it was a bit odd that the Clarifying Facial soap would dissolve so quickly as it is one of the hardest bars I make, but considering I have recently changed my recipe, I told him I would like to hear his feedback on the Oakmoss soap as well and I sent him a coupon code to cover the cost of one bar of soap plus shipping.
Later this morning I had this feeling that something wasn’t right about this guy, so I posted about my experience in one of the soaping groups on Facebook. Within the hour, I found out someone else had received the exact same email last night from him! I was so glad we figured it out! Someone suggested that I blog about the experience so no one else gets taken by this guy. Apparently he has struck before using a different name and claiming there was blood on the soap he received, also claiming that a dead relative had purchased it for him.
Hope this prevents someone else from getting sucked in by his story!